Through our website (www.clinicajuaneda.es) after you first register and get a user name and password.

You must personally go to any of our counters, where your personal information and corresponding medical record will be validated to ensure better security. Shortly afterwards you will receive an email explaining the process of activating you user name and password.

On the website of our Online Appointments e-Booking application, you will find the “Forget your password?” option, where you can type in your user name and date of birth. A new password will be sent to your email address.
If you forget or lose your user name and have not saved the email containing this information, you should contact Clínica Juaneda’s External Appointments service, where they will tell you how to proceed in order to get it back

Currently the majority of our specialists manage their appointment calendars online; however, because of the nature of their appointments, some doctors can only schedule them through phone calls to our External Appointments service on 971 22 12 44.

Currently, the majority of medical specialities offer the option of Online Appointments e-Booking; however, because of their unique characteristics some of them only schedule appointments through phone calls to our External Appointments service on 971 22 12 44.

Yes, during the Online Appointments e-Booking process, you may choose the speciality and corresponding doctors who manage their appointment calendars online. Likewise, for further information we recommend that you check our medical staff online, which has a complete list of all our specialists.

You should go to the Online Appointments e-Booking website. There choose the appointment you wish to cancel and delete it; then make a new appointment. You may also cancel or change appointments by phoning the External Appointments Service on 971 22 12 44.

When you finish the Online Appointments e-Booking process, you will see an option that enables you to print your appointment confirmation. We recommend that you print this page or jot down the information so that you do not forget the day, time and office of your appointment. Once the appointment has been made, in the "My Appointments" section you can check each of the appointments you have scheduled, and you have the option of printing the information again.

Within the Online Appointments e-Booking application, there is an option that allows you to change your password. All you have to do is enter your user name and old password, and then you will be asked to type in your new password twice.

No, this service is personal because only a single user name and password may be assigned.
In order to make an appointment for another person, they must have their own user name and password, which can be requested at the counter of Clínica Juaneda. Bear in mind that if you make an appointment for another person using your own user name and password, the appointment will be invalid since we will not have the patient’s medical history available.